Emotionally Intelligent Customer Service

What keeps you going back to your local grocery store? Gas station?  Clothing store?  It is not all about pricing and convenience.  It’s much more than that.

As an organization, you already understand that keeping loyal customers is more difficult than ever. The key to keeping your customers happy, is to make an emotional connection with them. Greet them warmly, be accessible, ask questions. Be knowledgeable, courteous and responsive when they enter your store or call you. The truth is, you only have 7-10 seconds to make a good first impression. If that individual does not feel valued, they don’t trust you or they don’t feel confident that you can help them, they may or may not make a purchase and they most likely will not be back.

In this interactive workshop, we will discuss:

  • What customer service means in relation to all your customers, both internal and external
  • How your attitude affects customer service
  • Identifying your customers’ needs
  • How to enhance the customer experience with emotional intelligence
  • How outstanding customer service can generate return business
  • Building good will through in-person customer service
  • Providing outstanding customer service over the phone
  • How to deal with difficult customers

Location: OfficeInc! 54 Cedar Pointe Drive, Unit 1207 Barrie, Ontario L4N 5R7

Time: 9:30am – 4:30pm

Price: $97+HST >> Early Bird pricing in effect until April 30th!!  After May 1st, price is $120+HST

Price includes: Workshop booklet, lunch, snacks and refreshments; free parking

Register at: www.sparkyourvitality.com

Registration deadline is: Friday, June 22nd, 2018

Use promo code: BOGOCustServ

That’s right, register your first employee at full price, then save 35% on any additional registrations – no limit!

Heather Wilson
Spark Your Vitality
Grow Vantage 34

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